DATA
SCIENTIST
We need to build our team of data engineers to help us collect, analyze and interpret the data we collect each and everyday. If this is interesting and you have experience working with data we'd love to talk to you.
LOCATION
Work from Home
EMPLOYMENT TYPE
Contractor
What You’ll Do
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You will work with the mountain of data that we create each and every day. We need good people that can see the trends and help us optimize the business.
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There are multiple types of data, the first being call data. We need a team to analyze call arrival patterns, abandons and rejected calls, call durations and many other details to find opportunities to optimize
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We also need a team to focus on QA data...designing and ever evolving scoring system to help our agents create world-class caller experiences.
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You might also be called on to dig into our Artificial Intelligence based agent to help her be as effective as possible. Finding trends in terms of customer responses and polishing her responses to be as effective as possible.
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There are a myriad of accounting and financial related projects that you might be called on to examine and build automated processes for to streamline operations.
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Who You are
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This is an independent contractor position, meaning you run your own business and can run it how you see fit.
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You need to provide your own technology...specifically you need to have your own computer (that meets our minimum specs) and high speed internet connection.
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You also need a quiet workspace that you can work from distraction free and be on a live video feed (i.e. Zoom Call) for team meetings.